Transfer Certificate & Fund Contacts

The industry agreed transfer certificate must be completed by the health fund of a member that is transferring to another health fund within 14 days of the notice period given by the member. If the member does not nominate a receiving health fund, then the transfer certificate must be issued to the leaving member to present to their new health fund.

Transfer certificate example:

    • An example of the new approved transfer certificate (effective from 9 January 2019, as per PHI Circular 3/19) including the ‘rules’ for use between funds. The latest addition is the inclusion of an age-based discount section:

Request templates:

Transfer certificate solution:

Health fund contacts that will assist you in resolving any Transfer Certificate issues are listed below.

Please email any contact additions/updates/corrections to [email protected]

ACA Health Membership Team

Email:  [email protected]

Phone: 1300 368 390

Email: [email protected]
Phone: 13 42 46

Escalation Point
Person: “Urgent Membership”
Email: [email protected]

Note: This email address is only to be used for Hospital Admissions within 48 hours, escalations/complaints, complex LHC situations.

Please do not send reminders or CC other ahm addresses (e.g. [email protected] or [email protected]).

Email: [email protected]
Phone: 1800 333 004

Contact person: Connie Muleta
Email: [email protected]

Email: [email protected]

Escalation Point
Contact Person: Membership Team
Email: [email protected]
Phone: 13 29 39

New joins to Bupa from other funds: [email protected]

Exits from Bupa to other Funds:  [email protected]

Contact Person: Admin Services Team
Email: [email protected]

Escalation Point
Contact Person: Admin Services Team
For Hospital Admissions in the next 24-48 hours only
Email: [email protected]

Email: [email protected]

Contact person: Lana Tone, Support Service Team Leader
Email: [email protected]
Phone: 02 9843 7672

Escalation Point
Contact person: Lana Tone, Support Service Team Leader
Email: [email protected]
Phone: 02 9843 7672

Email: [email protected]

Contact person: Lana Tone, Support Service Team Leader
Email: [email protected]
Phone: 02 9843 7672

Escalation Point
As per above.

Transfer requests are to be sent to: [email protected]
Clearance certificates are to be sent to: [email protected]

Escalation Point
Contact person: Member Services team
Email: [email protected]

Email: [email protected]
Phone: 1800 226 126

Urgent portal transfer certificate requests can be sent to: [email protected]

Transfer requests are to be sent to: [email protected]
Clearance certificates are to be sent to:
[email protected]

Email: [email protected]
Phone: 1300 437 265

Transfer Requests are to be sent to: [email protected] Clearance certificates are to be sent to: [email protected]

Contact person: Membership Department
Email: [email protected]
Phone: 03 5202 8630

Escalation Point
Contact person: Membership Department
Email: [email protected]
Phone: 03 5202 8630

Email for Transfer Certificate Requests and Certificates: [email protected]

Enquiries contact:
Email: [email protected]
[email protected]

Escalation point
Contact person: Karen Blackburn, Policy Administration Manager
Email: [email protected]

Note: Escalation email only to be used for urgent Hospital Admissions within 48hrs. All other enquires to be sent to Enquires Contact email

Email for Transfer Certificate Requests and Certificates
For funds requesting transfer certificates: [email protected]

HBF requires the certificate from the other fund: [email protected]

Escalation Point
Contact – Team Leader – Policy
Email: [email protected]

New joins to HCF from other funds: [email protected]

Exits from HCF to other Funds:  [email protected]

Contact: 13 13 34

Escalation Point
Contact person: Anna Malafu, Member Services Manager
Email: [email protected]

Email: [email protected]
Contact: Membership department
Phone: 1800 804 950

General Enquires: [email protected]

New joins to Health Partners from other Funds: [email protected]

Exits from Health Partners to other Funds: [email protected]

Escalation Point
Contact person: Graham Ryan, Manager Private Health Insurance
Email: [email protected]
Phone: 08 8236 4528

Transfer requests are to be sent to: [email protected]

Clearance certificates are to be sent to: [email protected]

Contact person: Wendy Ellis
Email: [email protected]

Escalation Point
Contact person: Sascha Dickson
Email: [email protected]

Email: [email protected]

Contact person: Scott Player
Phone: (02) 4990 1385

New joins to Latrobe from other funds:  [email protected]

Exits from Latrobe to other Funds:   [email protected]

Phone 1300 362 144

Escalation
Email: [email protected]
Phone: 1300 362 144

Transfer Certificates and Transfer Certificate 1st and 2nd Requests to be sent to [email protected]

Escalation Point
Membership Team
Email: [email protected]

Note: Escalation email to be used for Hospital Admissions within 48 hours, escalations/complaints and MoveIT IT issues. Please do not CC [email protected] into escalation emails as this will create duplicate work items.

Transfer requests and clearance certificates are to be sent to: [email protected]

Contact person: Lauren Jones, Member Experience Officer
Email: [email protected]
Phone: (03) 5023 0269

Escalation Point
Contact person: Daniel Priestley, Sales & Marketing Manager
Email: [email protected]
Phone: (03) 5023 0269

Transfer Certificates to be sent to: [email protected]

Transfer Requests to be sent to: [email protected]

Escalation Point
Contact person: Policy and Compliance Team
Email: [email protected]
Phone: 1300 306 289

New joins to nib from other funds: [email protected]

Exits from nib to other funds: [email protected]

Escalation Point
Contact person: Karen Blackburn, Policy Administration Manager
Email: [email protected]

Note: Escalation email only to be used for urgent Hospital Admissions within 48hrs.

New joins to Nurses & Midwives Health Fund from other Funds: [email protected]
Exits from Nurses & Midwives Health Fund to other Funds: [email protected]

Please use the email address listed below when requesting multiple transfer certificates within the one email request:
[email protected]

Contact person: Vince Raschilla, Team Leader Membership Services
Email:[email protected]
Phone: (02) 8346 2240 or 1300 344 000

Escalation Point
Contact person: Reshma Joseph, Manager Membership Services
Email: [email protected]
Phone: (02) 8346 2230 or 1300 344 000

Phone: 1800 148 626

Email: [email protected]

Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: [email protected]
Phone: 02 4224 4357

Contact person: Elisa Kennerley
Email: [email protected]
Phone: 1800 808 690

Email: [email protected]

Phone: 1800 808 690

Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: [email protected]
Phone: 02 4224 4357

Contact person: Elisa Kennerley
Email: [email protected]
Phone: 1800 808 690

Contact person: Liz Owens, Member Service Manager
Email: [email protected]
Phone: 1800 028 817

Escalation Point
Contact person: Liz Owens, Member Service Manager
Email: [email protected]
Phone: 1800 028 817

New joins to Police Health from other Funds:  [email protected]

Exits from Police Health to other Funds: [email protected]

Contact person: Member Service Team
Phone: 1800 603 603

Contact person: Member Experience Manager
Email: [email protected]
Phone: 1800 813 415

Phone number: 1800 027 299

Email: [email protected]

Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: [email protected]
Phone: 02 4224 4357

Contact person: Elisa Kennerley
Email: [email protected]
Phone: 1800 808 690

New joins to rt health: [email protected]

Exits from rt health: [email protected]

Contact Person: Membership Team
Phone 1300 886 123


Escalation Point

First escalation point of contact: Loretta Isaac
Email: [email protected]
Phone: 1300 886 123

Second escalation point of contact: Nahid Ayoub
Email: [email protected]
Phone: (02) 9910 4446

Email: [email protected]
Phone: 1300 499 260

Escalation Point
Email: [email protected]
Phone: 1300 499 260

Email: [email protected]

Contact person: Lizzie Fisher, Assistant Manager Member Services
Email: [email protected]
Phone: 1300 651 988

Escalation Point
Contact person: Melissa Scott, Member Service Manager
Email: [email protected]
Phone: 1300 651 988

IT issues
Contact person: Cassie Eyles, Head of Application and Digital Services
Email: [email protected]
Phone: 1300 651 988

New joins to Teachers Health from other Funds: [email protected]
Exits from Teachers Health to other Funds: [email protected]

Please use the email address listed below when requesting multiple transfer certificates within the one email request:
[email protected]

Contact person: Vince Raschilla, Team Leader Membership Services
Email: [email protected]
Phone: 1300 728 188 or 02 8346 2240

Escalation Point
Contact person: Reshma Joseph, Manager Membership Services
Email: [email protected]
Phone: 02 8346 2230

Contact person: Member Experience Manager
Email: [email protected]
Phone: 1800 623 893

Please contact RT Health for all Transport Health enquiries.

New joins to rt health: [email protected]

Exits from rt health: [email protected]

Contact Person: Membership Team
Phone 1300 886 123


Escalation Point

First escalation point of contact: Brendon Ziedin
Email: [email protected]
Phone: (02) 9910 4421

Second escalation point of contact: Nahid Ayoub
Email: [email protected]
Phone: (02) 9910 4446

New joins to TUH/UH from other funds:  [email protected]

Exits from TUH/UH to other funds: [email protected]

Phone TUH: 1300 360 701

Phone UH: 1300 661 283

Escalation Points (if no response from initial request)
First escalation point: Shelley Davidson-Reeves, Member Services Senior
Email: [email protected]

Second escalation point: Brandon Gordon, Membership Team Leader
Email: [email protected]

Email: [email protected]

Contact person: Camilla Vieira, Contact Centre Manager
Email: [email protected]
Phone: 1300 937 838

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