Due to the popularity of the Claims Leakage and Fraud Forum, the organising committee decided to run a workshop in 2013, with a full forum to be held again in 2014. This year the workshop was held on 11th October 2013 in Melbourne at Oaks on Market.
The focus of this workshop was:
- Dental
- Employee and Member Fraud
- Optical
- Online transactions
To present these topics, the organising committee sourced experts both internal and external to the Private Health Insurance industry.
Program:
| Start | End | Session title | Speaker |
|---|---|---|---|
| 9am | 9:10am | Opening | TBA |
| 9:10am | 10:40am | Dental Expert on Innapropriate Practices | Mark Dyer |
| 10:40am | 11am | Morning Tea | |
| 11am | 12:30am | Dental Charting | Julie Heit |
| 12:30am | 1:15pm | Lunch | |
| 1:15pm | 2:15pm | Employee and Member Fraud | Laurie Ratz |
| 2:15pm | 3pm | Optical Panel | Genevieve Quilty (AOA) |
| TBA | |||
| TBA | |||
| 3pm | 3:15pm | Afternoon Tea | |
| 3:15pm | 4:20pm | Online Transactions Best Practice | Keith Joyce |
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